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Shipping & Returns

Shipping Policy

At Alpha Surgicals, we ensure safe and timely delivery of all medical equipment across East Africa, including Kenya, Uganda, Tanzania, and beyond.

  • Processing Time: Orders are processed within 1-3 business days.

  • Shipping Duration: Delivery takes 2-7 business days, depending on the location.

  • Shipping Partners: We work with trusted couriers for secure and efficient delivery.

  • Shipping Costs: Charges vary based on order size, weight, and delivery destination. Shipping fees will be calculated at checkout.

  • International Shipping: Currently available on select products. Contact us for details.

       Order Tracking: Once shipped, you’ll receive a tracking number via email or SMS.

Return & Exchange Policy

We stand by the quality of our products. If you’re not satisfied, we offer a return and refund policy under the following conditions:

  • Eligibility for Returns:

    • Items must be returned within 7 days of delivery.

    • Products must be unused, in original packaging, and in resalable condition.

    • Some items (e.g., consumables, custom orders) may not be eligible for returns.

  • Return Process:

    1. Contact our support team at support@alphasurgicals.com to initiate a return.

    2. Provide your order number and reason for return.

    3. Ship the product back to our designated return center.

  • Refunds & Exchanges:

    • Approved returns will be refunded within 7-14 business days after inspection.

    • Exchanges are available for defective or damaged items.

🔹 Need help? Contact us at support@alphasurgicals.com or call +254 758379496.

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